The hands-on training with the children at The American School of Protocol® was invaluable. For many of us, if you can see it, you can do it. This experience makes it possible to know “first hand” how to educate the children when I return home.
Every staff member gave so much in helping us learn quickly. Toria, our communication CNN expert, was knowledgeable and helpful; Dolores had fabulous dining instructions; Brenda had all of us making beautiful flower pieces for our tables; Rebecca made sure we could save the children if necessary; Gabriele’s class on Social Media was great; And Jeffery, your corporate attorney, was very willing to advise. What a team!
This accomplishment is the culmination of a longtime dream. I am now looking forward to sharing my knowledge.
-Therese Dee, California
Research shows that although 80 percent of our day is spent communicating, most of that time is spent listening at 25 percent efficiency. This is a huge problem in business situations, because effective listening can bring many advantages and eliminate numerous problems. You can build people’s esteem and your own managerial effectiveness by learning to listen better.
We often listen poorly when we disagree with the opinion being made. Our preconceptions distract from listening along with sensory stimuli and bodily states — hunger, exhaustion, lack of physical comfort, health issues, too hot or too cold. Mental distractions — an argument we had, or an unresolved problem along with external noises — running motor, noisy air conditioner, voices and telephone can also contribute to poor listening.
Good listening reduces wasted time and energy, which translates into increased productivity. And it is even good for one’s physical health — blood pressure rises when the person speaks, decreases when they listen. Make an effort each day to listen more not only with open ears, but with an open mind.
Our newspapers and television are filled with data on budget cuts for education throughout the United States. Educating our youth is not someone else’s problem, it is a problem that rests firmly on each American’s shoulders.
There is an enormous connection between poverty and academic success. Slashing funding and scholarship money allows America’s youth to fall further behind the rest of the world. That translates into a work force that brings our economy down. As a society, in order for our nation to prosper, education should be one of our country’s top priorities.
At The American School of Protocol®, we firmly believe and support the fact that “a mind stretched by a new idea, never regains its original dimension.”
Education for our children is worth investing in. They are our countries next leaders and America’s future.
Behaving politely should always be our way of doing business. Tipping is a voluntary practice to reward a job well done. Listed below are common services that should receive tips.
Deliveries – Pizza delivered to your home – $3.00-$5.00 depending on the size of the delivery.
Furniture – $5.00 per item per delivery person minimum
Barber/Hair stylist – 15%-20% of the total bill
Shampoo technician - $1.00-$2.00
Nail technician – 15%-20% of the total bill
Colorist – 15%-20% of the total bill
Massage therapist – $10%-15% per massage
Aesthetician – 10%-15% per service
D.J. – $1.00 or more if you ask for a special song
Today, even the seasoned traveler is unsure about who should be tipped and the amount/percentage they should receive. Tips should be earned and in most cases the amount that should be tipped depends on the level of the hotel and the level of the service.
For the business traveler, always make sure you have at least twenty $1.00 bills.
Taxi – 10%-15% of the total fare.
Limo – 15%-20% of the total bill
Shuttle driver – $1.00-$2.00 per bag if the driver assists you.
Baggage Handler/sky caps – $1.00 per bag
Special Assistance – If you are traveling in a wheelchair or with crutches, for special assistance from airport staff, tip at least $2-$5 to the employee who assists you.
Hotel Bellman – $1.00 per bag for delivering bags to your room; $1.00 per bag for retrieving your bags from storage.
Doorman – $2.00 for getting you a cab. Also, if you need to deliver something to a hotel and will only be inside for a few minutes, asking the doorman to watch your car that is parked in front of the hotel requires at least a $5.00 gratuity.
Housekeeping – $2.00-$10.00 per night depending on how expensive the room is and how messy you are.
Room service – Almost all hotel chains add a 20% gratuity to your bill automatically as well as a $2.00 delivery fee when your food is brought to your room. If this is the case in the hotel in which you are staying, then no tip is necessary for room service.
Additional charges – If you ask for something additional to be brought to your room, a $1.00 tip is suggested.
Valet/parking attendant – $1.00 (small town) $2.00 and up (city). Only tip when the car is returned to you.
Coat check — $1.00 or $2.00 per wrap.
Bartender – 10% if you are sitting at the bar, 15% if you are at a table in the bar
Maître d’ – A recent study polling 320 maître d’s stated that tipping the maître d’ for a better table is something one sees just in the movies. If your business meal was orchestrated involving the services of the maître d’ (special table, special requirements), then a $20.00 gratuity or more is acceptable. Once a specific amount is tipped, you may never tip less.
Wine steward/Sommelier – 15% of the bottle of wine with the tip slipped in his hand as you exit the restaurant.
Waiters – 15% in a medium or lower-priced restaurant, 20% in an expensive restaurant. If coupons are used, make sure you tip on the entire bill before deducting the coupon.
Waiters – 10% in a partial service restaurant
10% for unacceptable service
Musician/Orchestra – $1.00-$5.00 if you request a special song.
Takeout – if food is ordered over the telephone, no gratuity is necessary.
Whether you are serving wine to guests in your home or just having a glass with your dinner, a little knowledge goes a long way 0
Fill the wine glass only halfway.
If the wine you are serving is not rare, pour the wine into a crystal decanter and place on the table.
Most red wines should be served at “cellar temperature” (slightly cooler than room temperature.)
White wine should be chilled in the refrigerator for at least two hours before the meal.
Red wine is served in a round-bowled stemmed glass.
White wine is served in a tulip shaped glass that is narrower at the rim than the red wineglass.
Many people want to know the type of wine to have when eating certain foods. Traditionally red wines are served with red meat, poultry, lamb, game, pasta and cheese. Chicken, turkey and other poultry are complemented by either red or white wines.
Today, drinking wine is not necessarily about what goes best with the meal you are having, but simply about what you like the best.