… is the most important person in any business.
… is not dependent on us. We are dependent on them.
… is not an interruption of our work. They are the purpose of it.
… does us a favor when they call. We are not doing them a favor by serving them.
… is a person who comes to us with his/her needs and wants. It is our job to fill them.
… deserves the most courteous attention we can give them. They are the lifeblood of this and every business. Without them, we do not have a business.
… has every right to always expect an honest effort on their behalf. Simply provide that service and there will be no dissatisfied clients.
… is not someone to argue or match wits with. Nobody ever won an argument with a customer.
… is deserving of the most courteous and attentive treatment we can give them.
We welcome any feedback as to your customer service experience with The American School of Protocol®.